How do I redownload and/or re-activate the software  

• If you purchased from the Makayama website, you may re-download the (upgraded) software from your account,
  using your order reference number (not the activation key). The order reference number was sent by email to you when you first purchased the software.
  
  Click here to login to your account: http://www.handango.com/MyLogin.jsp?siteId=1
  
• Activation keys may expire. If you need a new activation key, please email orders@makayama.com and include your order data (your original order details). After verification, we send you the new activation key (usually within 24 hours).

• Legislation in your country prevents the transfer of copy-protected DVDs, even for personal use. Therefore, this
  feature has been disabled. Unprotected DVDs, such as most DVD containing TV-series, or DVD
  recordables/rewritables may still be converted.

• If you have used third-party tools to decrypt the DVD, such as DVD Shrink or DVD Decrypter, you may open the DVD from the harddrive. Start Media Studio for Blackberry^®, select DVD and then Open and browse to the disk drive that contains the movie. For example C:\My Movie. Open that folder and the software will treat it as a normal DVD.

Sound Issues

• If you have no sound at all when you convert a DVD, press the Advanced button. Then click Next 3 times. Then choose a different sound track in the second listbox. For example choose AC3 instead of DTS. Or LPCM instead of AC3.
• If you have a wrong soundtrack/language when you convert a DVD, press the Advanced button. Then click Next 3 times. Then choose a different sound track/language in the second listbox.
• Sound level is too low. When you use a self-recorded disc (DVD r/w), make sure that the backup software that you use has the ability to boost the volume to a higher level. Some burning software sets the volume too low.
• If you try to convert a video file from the harddisk (not a DVD) and have no sound after converting, it's possible that the source video contains unsupported codecs. The software converts most AVI, MPEG and DV video files, however, there are video files that use non-standard file formats and compression techniques (so called 'codecs'), which our software does not natively support. Use other tools, often freely available, to convert your video to a compatible format (such as DV or MPEG) before you convert it with Media Studio for Blackberry^®.

• The Blackberry can not play a long MPEG4/3GP video smoothly if it's in one piece. This is a fault in the Blackberry Player which we cannot fix. However, RIM, manufacturer of the phone, will most likely fix it with a future firmware upgrade.
• By chopping the DVD into 20 minute pieces, you will be able to play full DVDs without a problem.
• You can also fit more content on a memorycard, you may watch a couple of parts, then delete them and then copy the remaining parts to your phone.
• You can override the chopping by turning it OFF in the Options Menu, but it is not recommended because your videos may not play on the Blackberry if you turn chopping off.

• Your DVD disc may be damaged, dirty or scratched. Please clean them, or try different discs.
• You may be using a low-quality DVD r(w) disc. These usually have more sector read errors. Use major brand DVDs as much as possible.
• Your DVD drive may be less compatible. Some DVD drives are better for copying discs then others. For example NEC drives are known to be more problematic. If you have a second DVD drve in your PC, try that one with the same disc.
• The disc has a new form of copyprotection that our software doesn't support.

I receive a ‘Media Studio has encountered an error and has to shut down' error.

Another software or driver installed on your PC is interfering and causing a conflict. Please contact support@makayama.com and you will receive instructions how to solve this.

Error message: "No DVD decoder installed"

• If you want to preview and convert DVDs, you need a software DVD player on your system. Windows doesn't have this by default. However, most PCs ship with a version of PowerDVD or WinDVD pre-installed. If you don't have it, you can order a plugin from Microsoft, that makes it possible to play DVDs with Windows Media Player: http://www.microsoft.com/windows/windowsmedia/player/plugins.aspx#DVDDecoder

• Blackberry^® screens and a movie theater screen aren't the same shape. Movie screens are much wider. Today, films generally come in one of two basic widescreen sizes (called aspect ratios): 'Academy Standard' (aspect ratio 1.85:1), and 'Anamorphic Scope' (aspect ratio 2.35:1). Films in 'Academy' are widescreen (like English Patient, Toy Story or Silence of the Lambs), but do not appear quite as wide as Scope films (like Star Wars, Lawrence of Arabia, or Apollo 13). Pocket PC screens and TVs have a (1.33:1) aspect ratio.
• To display a movie in a zoomed mode, cropping the picture from left and right, choose Zoom in the Advanced Settings. This will blowup the picture and remove the black stripes.
• To display a movie or tv-show in its original aspect ratio, without zooming or squashing, choose Show All when asked.
• If your original is a Cinemascope (extra widescreen) DVD, choose Cinemascope, as trhe original size
  

My DVD holds multiple episodes, such as tv-shows, but only one gets converted.

• Most DVDs have the episodes on the disc as several titles. You can convert those seperately.
• After opening the DVD, click on Advanced and press Next three times. In the upper listbox, a default episode is chosen (called Video Title Set), change this to the episode you would like to see. Then press Next again and then Action.
• Some producers put several tv-shows on a disc as different chapters, not as seperate titles. In this case the episodes can only be converted as one big video, not seperately.

• Restart your PC completely (turn power OFF and then ON again)
• Check if the temporary disk is set to the largest disk drive Choose the drive from the DVD Settings menu
• If you're using subtitles, make sure that you see the preview running in the onscreen Blackberry^® before you press Action.

• You need at least 4 Gigabyte of free space on your temporary disk drive. Choose the drive from the DVD Settings menu. Delete unused files if you don't have enough free space left.

• Please unzip the package to your DESKTOP, then install. Don't use some temporary directory and don't launch it from within Winzip.
• Make sure you have Windows XP
• Make sure you have a C:\ disk
• Make sure you have the latest Winzip version from www.winzip.com
• Don't break off the installation too early.Don't press 'cancel' at any time during the process. Wait for all items and installation windows to disappear from your screen, this may take up to 2 minutes.

• To activate the serialnumber on first startup
• From the Help Menu to display the online manual
• From the Help Menu to display this online error database
• From the Buy Menu to connect to the Makayama Store
• From the Help Menu\About to connect to the Makayama website.

All other firewall alerts are false. Our software does NOT connect to the internet to store or process information about your system, your personal data, your video files or DVDs.

• The software converts most AVI, MPEG and DV video files, however, there are video files that use non-standard file formats and compression techniques (so called 'codecs'), which our software does not natively support. Try downloading a codec package, such as the K-Lite Codecs, to extend the media subsystem of your PC with many exotic codecs.

Five possible causes:

1) You have no active internet connection. Make sure you can browse to
websites etc. using Internet explorer

2) Javascript is disabled. Enable JavaScript on your Internet Explorer

• On the Tools menu, click Internet Options.
• On the Security tab, click Internet.
• Click Default Level, and then click OK.

3) Security levels too high. Open Internet Explorer.

• On the Tools menu, click Internet Options.
• On the Security tab, click Internet, and then click Custom Level.
• Under Active scripting, click Enable or Prompt.
• Click OK, and then click Yes.
• Click OK.

4) You have a firewall. Turn it off during the activation procedure.

5) You're in China. Chinese government sometimes blocks access to our server. There's nothing we can do

• If you have a software DVD player on your Windows 2000 machine (like WinDVD or PowerDVD) and if you can succesfully play DVD's on your PC, then you should also be able to convert DVD's to your Blackberry^® with our software.

There is lots of of free content on the internet, which can be downloaded and converted to play on your Blackberry^®. For example, check out these cool websites

• Altavista Video Search Engine
• Yahoo Video
• 365 Jokes

• You see to be missing a file that is normally part of Windows XP
  please download the file (click here) and unzip it to your c:\windows directory

• Subtitles need to be rendered in the video file, this is a time-consuming process. When no subtitles are chosen, the first step can go much faster.

• Restart your PC (cold boot) and try again
• Make sure you use a factory DVD, not a DVD-R(w)
• Clean your DVD disc

• Video files can contain many sorts of compression. Most of these are supported, some are not.
  The only workaround is to use a third-party application (for example Pinnacle Studio, or widely available shareware/freeware tools) to convert the source file to standard MPEG and then use our software to convert it to the Blackberry^®

 The Activation Key doesn't work.

• Make sure, that when you enter the user name and serial number, there are no spaces 'sticking' at the end. The spaces cause the serial number to be refused. Remove the spaces before
  entering the numbers in the registration window.
  For example, enter: "123", not "123 "..
• Activation codes may expire. contact orders@makayama.com if you're a legitimate customer and would like to receive a new activation code.

• To fast forward, pause a video first. Then scroll up, the timeline color will become blue,
  click on it, then scroll to the right to fast forward, or left to rewind.

It's already pre-installed. You find it in the Main Menu, click on the media player icon and then select VIDEO

These are the steps you need to take:

1) Check if there is a memory card in your device, or insert one. Make sure it's formatted by the Blackberry.

2) Connect the device to your computer with the USB data cable

3) The Blackberry will ask you if it must be set to Mass Storage Mode. Answer with Yes.

4) In this mode, your phone acts as a mass storage device and you can see it as a removable hard drive in your computer.

5) Your phone will have a drive letter (for example F:\) in My Computer. If your phone is connected and a Blackberry formatted memorycard is inserted, the phone playlist should show automatically. If it doesn't you press the Search Device button

7) Then you press the Move to Blackberry button (in the transfer window) to
start the transfer

7) Press the Move to PC button to transfer content from the Blackberry back to the PC

8) Press the Save & Return button to return to the main screen. If you didn't transfer a video, it will be saved on the desktop then and you can transfer it manually to your
device. You can use a memorycard reader, or Blackberry Desktop Software to transfer manually

• Restart your PC, turn it OFF and ON, that usually solves it
• Check your disc for scratches and dirt. Clean it.

• Contact tech support and provide your username and serial number (mail support is for registered users only). Mail a detailed description of your problem. Describe possible error messages you're getting.