Camera PRO
The Most Frequently Asked Questions
| Question | Answer | |
| 1 | Why are thumbnails and pictures saved on their side? | Camera Pro uses auto-orientation, to save landscape pictures on their side, so that you don't have to wait for rotation in the album. In version 1.0.9, this option may be turned off in Preferences. |
| 2 | Why is the software accessing internet? | It is only using the internet for purchasing, activation and to display this help page. We do NOT store your pictures or send other data. |
| 3 | Why is Installer showing an older version in Updated Software? | The software is listed in the STE repository, but they take more time to update. The newest version is always shown in Makayama's own repository at: http://tinyurl.com/2t8cax |
| 4 | Why are you asking for money while most apps are free? | It's our daytime job, not our hobby, to write mobile software. Because it's a business, we can offer better quality software with more features and guaranteed customer support. We always offer a demo version, so you can decide if you think it's worth spending money on our software or not. |
| 5 | If I buy now, will I get new features and upgrades for free? | Yes, all upgrades will be free for registered users |
| 6 | Can you add video recording? | We would love to add it, but it's technically very difficult. But we're trying. |
| 7 | What is the TIFF & JPEG option ? | If this option is turned on, the picture taken will be saved not only as JPEG, but also as a TIFF file. Warning: each TIFF file is 6 megabytes. |
| 8 | How do transfer the TIFF file to my computer? | Install Mobile Finder (available in Installer). Start it and browse to the folder ~/Media/DCIM/100APPLE. Click on the TIFF file, then 'Send' and then 'Email'. Email the file to yourself. Make sure you're connected to WiFi because you're sending a 6 megabyte file. |
| 9 | What is the Fast Burst option? | Normal burst will take three pictures with an interval of 500 milliseconds, fast burst will use 100 milliseconds (if the phone's processor and memory can keep up with the speed) |
| 10 | I ordered the software but did not receive a registration key | Sometimes, creditcard companies demand a manual check of an order for security reasons. This may take up to 48 hours. If you haven't received your key after 48 hours, please contact us. |
| 11 | Will the software still operate once third party apps are official with Apple | We will port the application to the official Apple SDK once it's out and if it allows this. |
| 12 | Camera Pro suddenly dissapears or doesn't perform a certain task. | Your memory may be full. Re-boot your iPhone by pressing the top (power) button for 5 seconds and then move the red slider. The iPhone turns off. Turn it on again and restart Camera Pro. |
| 13 | I have a question which is not listed here | Please contact support@makayama.com |