It depends where you bought it.

1) If you bought through Handango , affiliated stores, or at our own Makayama webstore , you can download the latest version (1.3) for free here:

https://www.handango.com/MyLogin.jsp?siteId=1

login at 'Desktop Download' with your email adress and order reference number (you find this in your Handango order confirmation email). After installation, you need to register the software again with the username and serial number you received earlier.

2) If you bought through Pocketgear , you must login to your account:

https://www.pocketgear.com/account.asp

Then you go to 'My Downloads' and you can re-download the latest version. After installation, you need to register the software again with the username and serial number you received earlier.

3) When you bought through Clickapps.com , find the confirmation email that you received when you purchased DVD-to-Pocket PC and click on the link in the email (this is a sample):

>> PLEASE DOWNLOAD YOUR FULL VERSION
http://www.clickapps.com/full.htm?id=3xv44ca87d (this is a sample)

You will start downloading the updated version immediately then.

German Customers/Deutsche Kunden:

4) Wenn Sie DVD-to-Pocket PC über Mobile2Day , ein Affiliate Partner oder einem Software Choice Programm erworben haben, so können Sie die neuste Version direkt in Ihrem Kunden-Account laden.

Nach der Neuinstallation müssen Sie die Software neu Registrieren. Nutzen Sie dabei die Ihnen schon vorher zugesandten Daten.

5) Wenn Sie DVD-to-Mobile über Pocketland.de , oder ein Affiliate Partner erworben haben, so können Sie die neuste Version noch 180 tagen um sonst direkt in Ihrem Kunden-Account laden. Nach der Neuinstallation müssen Sie die Software neu Registrieren. Nutzen Sie dabei die Ihnen schon vorher zugesandten Daten.

I keep getting Runtime Error -2147417848 and/or:

"Make sure the movie is playing...." and/or

"Error. Press OPEN and select Title again."

• Please update to version 1.3 of the software. It solves most of these errors. For a free upgrade, see solution #0 above.

• This is caused by insufficient memory. Restart your computer. Remove the DVD. Start the software again. From the Options Menu, choose 'Special/Step 2 Run'. The software will now try to start again from Step2, without having to extract the whole DVD again.
• To prevent it from happening again, always restart your computer before launching DVD-to-Pocket PC. Make sure DVD-to-Pocket PC is the only software running. Exit Outlook, Explorer, Messenger, other DVD playback software, etcetera. Also make sure you don't have memory intensive software running in the background or system tray (the icons in the lower right corner of your sceen, left of the clock), such as Norton Anti-Virus, Kazaa and such. Close them all. When our software can use all processing power and memory, you have less chance of getting errors.
• Also check if you have enough free space on your C:\ disk to store the temporary file the software creates. You need 10Mb of free space for every minute of movie time. For example: a 120-minute movie needs 1,2 Gigabyte for a temp file that will be removed if encoding is completed.

The sound of the final DVD.wmv file has silence gaps

or: error "Sample not found, or audio decoding error"

• When you experience audio gaps, do the following:

1) Start the software, click Open, choose the DVD and select the Title

2) In the Options Menu, choose Extra Features.

3) In the upper right corner, turn Silence Detection OFF. 

4) Do a Test Run from the Options Menu. Sound should be ok now.

• Some DVDs cause the video and audio to go out of sync. If you have such a DVD, open it, go to the Options Menu, and choose Extra Features. In the window that opens, go to 'Audio/Video sync' and choose 'Synchronize'. Then do a test run to check sound.

There is no sound at all in the final DVD.wmv file (or the wrong language dub)

• 1. Open the DVD
• 2. Select the Title (the one with the longest duration)
• 3. Choose Options Menu \ Extra Features
• 4. In the window that opens, locate ‘Sound Settings’, select ‘Audio Dub’ and change it to AC2 (or to the right language). Check or uncheck the option ‘Dolby Surround’, try all combination of audio settings and keep doing Test Run from the Options Menu until you find the right combination.

• You have broken off the installation too early. Windows Media Encoder was not properly installed. Install again and don't press 'cancel' at any time during the process. Wait for all items and installation windows to disappear from your screen; this may take up to 2 minutes.

Run-time error-107288..

No profile is set for the source

• You have broken off the installation too early. Windows Media Encoder was not properly installed. Install again and don't press 'cancel' at any time during the process. Wait for all items and installation windows to disappear from your screen; this may take up to 2 minutes.
• You may be running on an unsupported operating system, such as Windows 98, ME, 200 or NT. Our software needs XP.
• You may have installed the software or Windows Media Encoder on a drive other then C:\. Everything must be installed on C:\

1) The software can't find the disc index. Try selecting the VIDEO_TS folder on the DVD disc. If the error persists:

2) Click on My Computer and check if Windows XP sees the disc at all (the title should show). It should look like this:

If you see "DVD Drive" without title, Windows XP doesn't recognise the disc. Try completely restarting the PC. Also: your disk maybe dirty or scratched, causing the DVD drive not to recognize it. Try cleaning it.

• The maximum movie length is 100 minutes in 'normal quality' mode. In 'high quality' mode the maximum is 130 minutes. Movies longer than that will generate larger files. You'll have to buy a bigger memory card or use the 'start after/stop after' functions from the Options Menu to chop up the movie in two parts. The 100-minute maximum is set because squeezing a longer movie into 128Mb would force the software to degrade video quality to such an extent, that the movie would become unwatchable on the Pocket PC.

• Please unzip the package to your DESKTOP, then install. Don't use some temporary directory and don't launch it from within Winzip.
• Make sure you have Windows XP
• Make sure you have a C:\ disk
• Make sure you have the latest Winzip version from www.winzip.com
• Don't break off the installation too early. Windows Media Encoder will also be installed. Don't press 'cancel' at any time during the process. Wait for all items and installation windows to disappear from your screen, this may take up to 2 minutes.

The final, converted movie looks jagged particularly during horizontal movements. For example, this screenshot:

• To correct this, from the Options Menu choose Extra Features, and set the 'TV Lines' menu item to 'Normal'

• You are trying to convert a DVD that is approx. 150-175 minutes. In 'normal mode' it will become a file larger then 128 Mb, because it is much longer then the 100 minutes allowed. In 'high mode' it's also too long, but the quality will be scaled back to fit the 256 Mb card. Use the 'start after/stop after' functions from the Options Menu to chop up the movie into two parts.

• Please update to version 1.3 of the software. It supports the newest VGA devices. For a free upgrade, see solution #0 above.

• This happens when your DVD is damaged or dirty. The DVD player will ‘hang’ on a certain part of the movie. Clean your DVD, try again.

• Select ‘Extra Features’ from the menu and press ‘default’ in the window that pops up. Next, locate ‘Audio Settings’ in the same window and check the ‘Track’ menu. Make sure the audiotrack is in AAC, not in DTS format. Press OK to confirm.

• After opening the DVD, goto Options Menu
  Select Reset All
  Click on 'Default' then on 'whole' or 'All'

  

• Or: your DVD may be dirty or damaged. The DVD player can't read past some point of the disc and will give up, starting Step 2 to save whatever was converted up to that point. Solution: clean the DVD, check it for scratches and try again.
• Or: You may not have enough free space on your C:\ disk to store the temporary file the software creates. You need 10Mb of free space for every minute of movie time. For example: a 120-minute movie needs 1,2 Gigabyte for a temp file that will be removed if encoding is completed. If you have only, say, 600 Mb, the software will extract 60 minutes from the DVD, then jump to Step2 and will hang because there's no more storage space for the final, smaller movie file. Solution: choose a different drive with more space.
• Or: The software looks for a C:\ drive to store temporary files, you don't have one. Solution: goto Options Menu \ Special \ Temp File and change to the drive letter of your biggest hard drive (see note below)

* Note: If your drive letter is not available in the menu, rename your biggest drive to Z:\. Rright-click on My Computer, Click on Manage, find Disk Management, then right click on the drive you want to change and choose the change drive letter and paths, and click Change. Then click on the letter drop down menu to pick new letter, click OK.

• The software needs a C:\ drive to store temporary files, you don’t seem to have one.
• Solution: goto Options Menu \ Special \ Temp File and change to the drive letter of your biggest hard drive (see note below)

* Note: If your drive letter is not available in the menu, rename your biggest drive to Z:\. Rright-click on My Computer, Click on Manage, find Disk Management, then right click on the drive you want to change and choose the change drive letter and paths, and click Change. Then click on the letter drop down menu to pick new letter, click OK.

• From the Help Menu\'How does it work', to display the online manual
• From the Help Menu\'I get errors', to display this online error database
• From the Buy Menu\'This Software' to connect to the Handango Store
• From the Buy Menu\'Memory card' to connect to Amazon
• From the Help Menu\'Who made this' to connect to the Makayama website.

All other firewall alerts are false. Our software does NOT connect to the internet during the copyright question 'Do you own or did you rent this DVD?' We do NOT store or process information about your system, your DVDs, etc.

Pocket PC screens and a movie theater screen aren't the same shape. Movie screens are much wider. Today, films generally come in one of two basic widescreen sizes (called aspect ratios): 'Academy Standard' (aspect ratio 1.85:1), and 'Anamorphic Scope' (aspect ratio 2.35:1). Films in 'Academy' are widescreen (like English Patient, Toy Story or Silence of the Lambs), but do not appear quite as wide as Scope films (like Star Wars, Lawrence of Arabia, or Apollo 13). Pocket PC screens and TVs have a (1.33:1) aspect ratio.

1) To display a movie in a zoomed mode, cropping the picture from left and right, goto Options Menu, select Movie Size and pick the TV Show setting. This will blowup the picture and remove the black stripes.

For screenshots of the zoom effect, see the Manual.

2) To display a movie or tv-show in its original aspect ratio, without zooming or sqeezing, choose the right setting from the Movie Size menu.

Normal Movie. This is the default. Use it for Academy Standard movies. It encodes to a 1.85:1 aspect ratio.

Widescreen Movie. Use this for Cinema Scope DVDs with an aspect ratio of 2.35:1

Other Movie. Use this if you are not sure what the original aspect ratio is. It will encode to an average of 2:1

TV Show. Use this if your DVD contains TV-material, such as tv-series

For screenshots of these settings, see the Manual.

Note: Not all DVDs support changing of the aspect ratio.s

• Windows XP is required. However users have reported succes with some version of Windows2000, although it is not officially supported. Try the demo version, convert a DVD and you can see how it performs on your PC. If it crashes, do NOT buy the full version.

• Windows Mobile 2003 is recommended for smooth playback, but the converted movies will run on Pocket PC 2002 machines although you will get fewer frames per second (sometimes even choppy) playback. Try the free demo version, convert a DVD and you can see how it performs. Check on your Pocket PC manufacturers website to see if there is an upgrade for your device to Windows Mobile 2003.

• You see to be missing a file that is normally part of Windows XP
  please download the file (click here) and unzip it to your c:\windows directory

• Rename the folder where the previous movie files are stored. For example if it is in a folder called 'movies', rename it to '1movies'. Now start our software again and it will show the files on the DVD drive.

• Goto the Options Menu, choose Extra Features. In the window that opens look under Special DVD Features and click on Multiple Episodes. You can choose each episode you want to convert seperately.

• Contact tech support and provide your serial number (mail support is for registered users only)