Media Studio for iPod & iPhone - Version 3.5
The Most Frequently Asked Support Questions
Your top 25 questions… | And the solutions… | |
1) |
How do I redownload and/or re-activate the software |
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2) | I'm having Sound Issues |
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3) | Software reports a 'cyclic redundancy' error. |
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4) | Software doesn't convert DVD correctly, or crashes |
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5) | Error Message: this video has unsupported codecs |
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6) | I receive a ‘iPod Media Studio has encountered an error and has to
shut down' error. |
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7) | I cannot transfer the video to my iPod
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When conversion is finished, your file will be on the desktop in a folder called My Movies. In it, there will be another folder with the same name as the DVD, if the source file was a DVD, and if it was from another source it will have the same name as the original file, but with a .mp4 extension. For example a file called 'home movie.mpg' will be called 'home movie.mp4'. You need iTunes to transfer your video's to your iPod. You can't just drop it on the iPod disk icon from within Windows: it won't show on the iPod playlist then. iTunes will automatically launch when file conversion is finished. You will be prompted to choose the File Menu in iTunes and then 'Add Folder to Library' (or the Control-O keyboard shortcut). After you've done that, choose ' Update iPod 'from the same menu. The video file will be transferred to your iPod. You will find it in the playlist: Videos\Movies on your iPod. Warning: if you delete the file from the desktop, after it has been transferred to the iPod, it will also be deleted from your iPod next time you connect the device to your PC. iTunes will always keep the content on your PC and iPod in sync, so it will no longer see the file and your PC and then remove it from your iPod also. |
8) | I'm getting black bars on top and bottom when I play a movie on my iPod. | iPod screens and a movie theater screen aren't the same shape. Movie screens are much wider. Today, films generally come in one of two basic widescreen sizes (called aspect ratios): 'Academy Standard' (aspect ratio 1.85:1), and 'Anamorphic Scope' (aspect ratio 2.35:1). Films in 'Academy' are widescreen (like English Patient, Toy Story or Silence of the Lambs), but do not appear quite as wide as Scope films (like Star Wars, Lawrence of Arabia, or Apollo 13). Pocket PC screens and TVs have a (1.33:1) aspect ratio. 1) To display a movie in a zoomed mode, cropping the picture from left and right, choose Zoom in the Advanced Settings. This will blowup the picture and remove the black stripes. 2) To display a movie or tv-show in its original aspect ratio, without zooming or squashing, choose that setting when asked. 3) If you want black stripes, and your original is Cinemascope,
choose Correct Stretching, this make sure the widescreen
aspect ratio is maintained.. |
9) | My DVD holds
multiple episodes, such as tv-shows, but only one gets converted. |
After opening the DVD, click on Advanced and press Next three times. In the upper listbox, a default episode is chosen, change this to the episode you would like to see. Then press Next again and then Action. |
10) | After I press 'Action', nothing happens. |
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11) | I'm getting a 'Disk Full' message | You need at least 4 Gigabyte of free space on your temporary disk drive. Choose the drive from the DVD Settings menu. Delete unused files if you don't have enough free space left. |
12) | Can't install the software |
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13) | Norton Anti-Virus or Firewall software reports iPod Media Studio accesing the internet. Are you sending information about me or my PC back to your company? | Our software
seeks access to the Internet on the following occasions:
All other firewall alerts are false. Our software does NOT connect to the internet to store or process information about your system, your personal data, your video files or DVDs. |
14) | I'm trying to convert a video file, but it won't convert, it crashes, or it has no sound. | The software converts most AVI, MPEG and DV video files, however, there are video files that use non-standard file formats and compression techniques (so called 'codecs'), which our software does not natively support. |
15) | I cannot activate my serialnumber, the software cannot connect to the
internet. |
Five possible causes: A) You have no active internet
connection. Make sure you can browse to 1. On the Tools menu, click Internet Options. C) Security levels too high. Open Internet Explorer. 1. On the Tools menu, click Internet Options. D) You have a firewall. Turn it off during the activation procedure. E) You're in China. Chinese government
sometimes blocks access to our |
14) | Does your software work on Windows 2000? |
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15) | Where do I find free movies on the internet? |
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16) | Cannot find MSVBVM60.DLL |
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18) | My DVD won't open, it's not recognised |
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20) |
Error 75 |
Most likely, the temporary file on your PC is 'locked' as read-only in Windows. You need to turn off and restart your PC to solve this. Should the error occur again, then manually delete the VIDEO_TS folder from the root of your C:\ drive. To prevent it from happening again, you may close the software and start it again in between conversions. |
21) | My problem is not in this list | Contact tech support and provide your serial number (mail support is for registered users only) |
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