Mobile Media Maker (Smartphone) - the most frequently asked support questions


  Your top 25 questions… And the solutions…
A0) What is the latest version of the software 1.3 is the latest. You can check your version from the Help Menu \ About
A1) Where do I find free movies on the internet?

There is lots of of free content on the internet, which can be downloaded and converted to play on your mobile phone. For example, check out these cool websites

Altavista Video Search Engine
Lycos Viral Chart
365 Jokes

1)

I keep getting "New DVD detected, verify the Title" or 'Runtime Error -214028239' or:

"Error. Make sure the movie is playing...."

1) Shutdown and restart your PC and try again.

2) Make sure you see the Main Movie playing in the preview window before you hit Action, not the menu screen or some intro clip. Right-click on the preview window and choose Zoom\Full Screen from the pop-up menu. This will allow you to pick the main movie easier. After you selected it, return to the windows size by right-clicking and choosing Exit Full Screen.

3) It may be caused by not having the latest build of Windows Media Player installed, or your system needs a DVD decoder pack.

A) Please download the latest version of Windows Media Player
B) Please check if your system has a software DVD player (such as PowerDVD or WinDVD). If you have a DVD-drive in your PC, on 99% of all systems, that software is pre-installed.

C) If you have the DVD decoder, it may be incorrectly registered. There's a small utility (called DecCheck) at Microsoft which allow you to check and reset the DVD drivers. Please download and install it. After installation you will find it on the C:\ drive, in the folder DECCHECK. Run the Deccheck utility. Click on the line that shows a DVD decoder (such as the Intervideo Video Decoder, or Cyberlink Video Decoder), and the press the 'SET AS PREFFERED'-button. That will restore the DVD drivers so that Windows Media Player can use them. After you reset the codec in Windows Media Player, you should also re-install our software.

D) If you don't have a software DVD player, you need to download a DVD decoder component

E ) Re-install our software from the original installer.

2) Mobile Media Maker hangs after Step 1. It will not start Step 2.
  • This is caused by insufficient memory. Restart your computer. Remove the DVD. Start the software again. From the DVD Menu, choose 'Special/Step 2 Run'. The software will now try to start again from Step 2, without having to extract the whole DVD again.
  • To prevent it from happening again, always restart your computer before launching Mobile Media Maker. Make sure Mobile Media Maker is the only software running. Also make sure you don't have memory intensive software running in the background or system tray (the icons in the lower right corner of your sceen, left of the clock), such as Norton Anti-Virus, Kazaa and such. Close them all. When our software can use all processing power and memory, you have less chance of getting errors.
  • Also check if you have enough free space on your C:\ disk to store the temporary file the software creates. You need 10Mb of free space for every minute of movie time. For example: a 120-minute movie needs 1,2 Gigabyte for a temp file that will be removed if encoding is completed.
3)

The sound of the final My Video.avi file has silence gaps

or: error "Sample not found, or audio decoding error"

  • When you experience audio gaps, do the following:

1) Start the software, click Open, choose the DVD and select the Title

2) In the DVD Menu, choose Extra Features.

3) In the upper right corner, turn Silence Detection OFF. 

4) Do a Test Run from the DVD Menu. Sound should be ok now.

4) The sound is out of sync with the video. It seems to lag 2 seconds.
  • Some DVDs cause the video and audio to go out of sync. If you have such a DVD, open it, go to the DVD Menu, and choose Extra Features. In the window that opens, go to 'Audio/Video sync' and choose 'Synchronize'. Then do a test run to check sound.
5)

There is no sound at all in the final My Video.avi file (or the wrong language dub), or:

I'm getting 'Sample Not Found'.

'Sample not found' is an informative message, warning you that you may have forgotten to choose the right soundtrack, or the wrong soundtrack (such as directors commentary), Solution:

1. Open the DVD

2. Select the Title (the one with the longest duration)

3. Choose DVD Menu \ Extra Features

4. In the window that opens, locate ‘Sound Settings’, select ‘Audio Dub’ and change it to AC2 (or to the right language). Check or uncheck the option ‘Dolby Surround’, try all combination of audio settings and keep doing Test Run from the DVD Menu until you find the right combination.

6) I'm getting a Runtime Error 429. Software doesn't start or doesn't go to step2.
  • You have broken off the installation too early. The software was not properly installed. Install again and don't press 'cancel' at any time during the process. Wait for all items and installation windows to disappear from your screen; this may take up to 2 minutes.
7)


8) "There seems to be no DVD in the drive", but the disc is in.

1) The software can't find the disc index.

2) Click on My Computer and check if Windows XP sees the disc at all (the title should show). It should look like this:

If you see "DVD Drive" without title, Windows XP doesn't recognise the disc. Try completely restarting the PC. Or:

3) Your disk maybe dirty or scratched, causing the DVD drive not to recognize it. Try cleaning it.

4) The disc index can't be found automatically. Solution: browse to the drive with the disc, double-click it, select the VIDEO_TS folder on the DVD disc. Press OK.

9) Some movies are bigger than 128 Mb and don't fit on my memorycard.

    1) Your movie is longer then 100 minutes. This is the maximum length in 128 Mb mode. You need a bigger card, or you'll have to chop the movie in two parts, using the DVD Menu > Start/Stop feature.

10) Can't install the software
  • Please unzip the package to your DESKTOP, then install. Don't use some temporary directory and don't launch it from within Winzip.
  • Make sure you have Windows XP
  • Make sure you have a C:\ disk
  • Make sure you have the latest Winzip version from www.winzip.com
  • Don't break off the installation too early. Windows Media Encoder will also be installed. Don't press 'cancel' at any time during the process. Wait for all items and installation windows to disappear from your screen, this may take up to 2 minutes.
11)

The final, converted movie looks jagged particularly during horizontal movements. For example, this screenshot:

  • To correct this, from the DVD Menu choose Extra Features, and set the 'TV Lines' menu item to 'Normal'
12) I'm trying to convert a video file, but it won't convert, it crashes, or it has no sound. The software converts most AVI, MPEG and DV video files, however, there are video files that use non-standard file formats and compression techniques (so called 'codecs'), which our software does not natively support. Try downloading a codec package, such as the K-Lite Codecs, to extend the media subsystem of your PC with many exotic codecs.
13)    
14) ‘Runtime error: 6. Buffer overflow’
  • This happens when your DVD is damaged or dirty. The DVD player will ‘hang’ on a certain part of the movie. Clean your DVD, try again.
15) ‘Audio format not supported ‘DTS’.
  • Select ‘Extra Features’ from the menu and press ‘default’ in the window that pops up. Next, locate ‘Audio Settings’ in the same window and check the ‘Track’ menu. Make sure the audiotrack is in AAC, not in DTS format. Press OK to confirm.
16) The software switches to Step 2 too soon (or immediately after pressing Action). Only part of my movie is converted (or nothing at all)
  • After opening the DVD, goto DVD Menu
    Select Reset All
    Click on 'Default' then on 'whole'
    or 'All'

  • Or: your DVD may be dirty or damaged. The DVD player can't read past some point of the disc and will give up, starting Step 2 to save whatever was converted up to that point. Solution: clean the DVD, check it for scratches and try again.
  • Or: You may not have enough free space on your C:\ disk to store the temporary file the software creates. You need 10Mb of free space for every minute of movie time. For example: a 120-minute movie needs 1,2 Gigabyte for a temp file that will be removed if encoding is completed. If you have only, say, 600 Mb, the software will extract 60 minutes from the DVD, then jump to Step2 and will hang because there's no more storage space for the final, smaller movie file. Solution: choose a different drive with more space.
  • Or: The software looks for a C:\ drive to store temporary files, you don't have one. Solution: goto DVD Menu \ Special \ Temp File and change to the drive letter of your biggest hard drive (see note below)

* Note: If your drive letter is not available in the menu, rename your biggest drive to Z:\. Rright-click on My Computer, Click on Manage, find Disk Management, then right click on the drive you want to change and choose the change drive letter and paths, and click Change. Then click on the letter drop down menu to pick new letter, click OK.

17) After pressing 'Action', a small window pops-up and I get a Runtime Error 53, 'file not found'.
  • The software needs a C:\ drive to store temporary files, you don’t seem to have one.
  • Solution: goto DVD Menu \ Special \ Temp File and change to the drive letter of your biggest hard drive (see note below)

* Note: If your drive letter is not available in the menu, rename your biggest drive to Z:\. Rright-click on My Computer, Click on Manage, find Disk Management, then right click on the drive you want to change and choose the change drive letter and paths, and click Change. Then click on the letter drop down menu to pick new letter, click OK.

18) Norton Anti-Virus or Firewall software reports Mobile Media Maker accesing the internet. Our software seeks access to the Internet on the following occasions:
  • From the Help Menu to display the online manual
  • From the Help Menu to display this online error database
  • From the Buy Menu to connect to the Makayama Store
  • From the Buy Menu\'Memory card' to connect to Amazon
  • From the Help Menu\About to connect to the Makayama website.

All other firewall alerts are false. Our software does NOT connect to the internet to store or process information about your system, your personal data, your video files or DVDs.

19) My DVD looks squeezed, zoomed or stretched on my mobile phone. Or: there are always black stripes on top and bottom.

Mobile phone screens and a movie theater screen aren't the same shape. Movie screens are much wider. Today, films generally come in one of two basic widescreen sizes (called aspect ratios): 'Academy Standard' (aspect ratio 1.85:1), and 'Anamorphic Scope' (aspect ratio 2.35:1). Films in 'Academy' are widescreen (like English Patient, Toy Story or Silence of the Lambs), but do not appear quite as wide as Scope films (like Star Wars, Lawrence of Arabia, or Apollo 13). TV and home movies have an aspect ratio of 4:3. Our software uses zooming and averaging techniques to fit as much from the movie and TV content on the phone screen, and at the same time cut as little from the original. This will always have to be a compromise between viewing size and best representation of the original dimensions.

20) Does your software work on Windows 2000?
  • Windows XP is required. However users have reported succes with some version of Windows2000, although it is not officially supported. Try the demo version, convert a DVD and you can see how it performs on your PC. If it gives problems, do NOT buy the full version.
21) -  
22) Cannot find MSVBVM60.DLL
  • You see to be missing a file that is normally part of Windows XP
    please download the file (click here) and unzip it to your c:\windows directory
23) After attempting to copy one movie from my hard disk, I can no longer open a DVD. The previous movie is stuck in the open window. The program will no longer allow me to select another movie.
  • Rename the folder where the previous movie files are stored. For example if it is in a folder called 'movies', rename it to '1movies'. Now start our software again and it will show the files on the DVD drive.
24) My DVD holds multiple episodes, such as tv-shows, but only the first (or all of them at once) get converted.
  • Goto the DVD Menu, choose Extra Features. In the window that opens look under Special DVD Features and click on Multiple Episodes. You can choose each episode you want to convert seperately.
25) My problem is not in this list
  • Contact tech support and provide your serial number (mail support is for registered users only)
updated 18-feb-05