How do I redownload and/or re-activate the software  

• You may re-download the software from the Nokia® website where you first downloaded it.

• Activation keys may expire. If you need a new activation key, please email orders@makayama.com and include your voucher data (your original username and serialnumber). After verification, we send you the new activation key (usually within 24 hours).

• Legislation in your country prevents the transfer of copy-protected DVDs, even for personal use. Therefore, this
  feature has been disabled. Unprotected DVDs, such as most DVD containing TV-series, or DVD
  recordables/rewritables may still be converted.

• If you have trouble converting a DVD directly with Media Studio 3.5 for Nokia®, we advice you to use DVD Decrypter to make a local hard drive copy first. Then open the disc from the harddrive as it if were a normal DVD. Press DVD Content \ Open and browse to the movie folder on the harddrive. Follow the normal steps that you would also follow with an optical disc.

Sound Issues

• If you have no sound at all when you convert a DVD, press the Advanced button. Then click Next 3 times. Then choose a different sound track in the second listbox. For example choose AC3 instead of DTS. Or LPCM instead of AC3.
• If you have a wrong soundtrack/language when you convert a DVD, press the Advanced button. Then click Next 3 times. Then choose a different sound track/language in the second listbox.
• Sound level is too low. When you use a self-recorded disc (DVD r/w), make sure that the backup software that you use has the ability to boost the volume to a higher level. Some burning software sets the volume too low.
• If you try to convert a video file from the harddisk (not a DVD) and have no sound after converting, it's possible that the source video contains unsupported codecs. The software converts most AVI, MPEG and DV video files, however, there are video files that use non-standard file formats and compression techniques (so called 'codecs'), which our software does not natively support. Use other tools, often freely available, to convert your video to a compatible format (such as DV or MPEG) before you convert it with Media Studio for Nokia®.

• 1) Your DVD disc may be dirty (50% chance)
  
  If your DVD looks grimy, pick up the disc and hold it by the edge or loop a finger through
  the hole in the center. Using a clean, soft lint-free cloth, wipe the
  surface, starting at the center and moving outward to the edge.
  
  2) Your disc may be scratched (30% chance)
  
  To remove scratches, here's an easy home remedy, which might give you the desired results. Rub a small amount of toothpaste on the scratch and polish the DVD with a soft cloth and any petroleum-based polishing solution (like clear shoe polish). Squirt a drop of Brasso and wipe it with a clean cloth.
  
  3) You may be using an incompatible DVD r(w) instead of a factory disk (10% chance)
  
  Some recordable/rewritable discs are low quality and have an unusual high number of sector read errors. Use store bought DVD as much as possible. If you use recordables, use the major brands.
  
  4) Your DVD drive may be less compatible (5% chance)
  
  Some DVD drives are better for copying discs then others. For example NEC drives are known to be more problematic. If you have a second DVD drve in your PC, try that one with the same disc.

  If you have trouble converting a DVD directly with Media Studio 3.5 for Nokia®, we advice you to use DVD Decrypter to make a local hard drive copy first. Then open the disc from the harddrive as it if were a normal DVD. Press DVD Content \ Open and browse to the movie folder on the harddrive. Follow the normal steps that you would also follow with an optical disc.

• 1) Your DVD disc may be dirty (50% chance)
  
  If your DVD looks grimy, pick up the disc and hold it by the edge or loop a finger through
  the hole in the center. Using a clean, soft lint-free cloth, wipe the
  surface, starting at the center and moving outward to the edge.
  
  2) Your disc may be scratched (30% chance)
  
  To remove scratches, here's an easy home remedy, which might give you the desired results. Rub a small amount of toothpaste on the scratch and polish the DVD with a soft cloth and any petroleum-based polishing solution (like clear shoe polish). Squirt a drop of Brasso and wipe it with a clean cloth.
  
  3) You may be using an incompatible DVD r(w) instead of a factory disk (10% chance)
  
  Some recordable/rewritable discs are low quality and have an unusual high number of sector read errors. Use store bought DVD as much as possible. If you use recordables, use the major brands.
  
  4) Your DVD drive may be less compatible (5% chance)
  
  If you have trouble converting a DVD directly with Media Studio 3.5 for Nokia®, we advice you to use DVD Decrypter to make a local hard drive copy first. Then open the disc from the harddrive as it if were a normal DVD. Press DVD Content \ Open and browse to the movie folder on the harddrive. Follow the normal steps that you would also follow with an optical disc.

I receive a ‘Nokia® Media Studio has encountered an error and has to shut down' error.

Another software or driver installed on your PC is interfering and causing a conflict. Please contact support@makayama.com and you will receive instructions how to solve this.

Error message: "No DVD decoder installed"

• If you want to preview and convert DVDs, you need a software DVD player on your system. Windows doesn't have this by default. However, most PCs ship with a version of PowerDVD or WinDVD pre-installed. If you don't have it, you can order a plugin from Microsoft, that makes it possible to play DVDs with Windows Media Player: http://www.microsoft.com/windows/windowsmedia/player/plugins.aspx#DVDDecoder

• Nokia® screens and a movie theater screen aren't the same shape. Movie screens are much wider. Today, films generally come in one of two basic widescreen sizes (called aspect ratios): 'Academy Standard' (aspect ratio 1.85:1), and 'Anamorphic Scope' (aspect ratio 2.35:1). Films in 'Academy' are widescreen (like English Patient, Toy Story or Silence of the Lambs), but do not appear quite as wide as Scope films (like Star Wars, Lawrence of Arabia, or Apollo 13). Pocket PC screens and TVs have a (1.33:1) aspect ratio.
• To display a movie in a zoomed mode, cropping the picture from left and right, choose Zoom in the Advanced Settings. This will blowup the picture and remove the black stripes.
• To display a movie or tv-show in its original aspect ratio, without zooming or squashing, choose Show All when asked.
• If your original is a Cinemascope (extra widescreen) DVD, choose Cinemascope, as trhe original size
  

My DVD holds multiple episodes, such as tv-shows, but only one gets converted.

• Most DVDs have the episodes on the disc as several titles. You can convert those seperately.
• After opening the DVD, click on Advanced and press Next three times. In the upper listbox, a default episode is chosen (called Video Title Set), change this to the episode you would like to see. Then press Next again and then Action.
• Some producers put several tv-shows on a disc as different chapters, not as seperate titles. In this case the episodes can only be converted as one big video, not seperately.

• Restart your PC completely (turn power OFF and then ON again)
• Check if the temporary disk is set to the largest disk drive Choose the drive from the DVD Settings menu
• If you're using subtitles, make sure that you see the preview running in the onscreen Nokia® before you press Action.

• You need at least 4 Gigabyte of free space on your temporary disk drive. Choose the drive from the DVD Settings menu. Delete unused files if you don't have enough free space left.

• Please unzip the package to your DESKTOP, then install. Don't use some temporary directory and don't launch it from within Winzip.
• Make sure you have Windows XP
• Make sure you have a C:\ disk
• Make sure you have the latest Winzip version from www.winzip.com
• Don't break off the installation too early.Don't press 'cancel' at any time during the process. Wait for all items and installation windows to disappear from your screen, this may take up to 2 minutes.

• To activate the serialnumber on first startup
• From the Help Menu to display the online manual
• From the Help Menu to display this online error database
• From the Buy Menu to connect to the Makayama Store
• From the Help Menu\About to connect to the Makayama website.

All other firewall alerts are false. Our software does NOT connect to the internet to store or process information about your system, your personal data, your video files or DVDs.

• The software converts most AVI, MPEG and DV video files, however, there are video files that use non-standard file formats and compression techniques (so called 'codecs'), which our software does not natively support. Try downloading a codec package, such as the K-Lite Codecs, to extend the media subsystem of your PC with many exotic codecs.

Five possible causes:

1) You have no active internet connection. Make sure you can browse to
websites etc. using Internet explorer

2) Javascript is disabled. Enable JavaScript on your Internet Explorer

• On the Tools menu, click Internet Options.
• On the Security tab, click Internet.
• Click Default Level, and then click OK.

3) Security levels too high. Open Internet Explorer.

• On the Tools menu, click Internet Options.
• On the Security tab, click Internet, and then click Custom Level.
• Under Active scripting, click Enable or Prompt.
• Click OK, and then click Yes.
• Click OK.

4) You have a firewall. Turn it off during the activation procedure.

5) You're in China. Chinese government sometimes blocks access to our server. There's nothing we can do

• If you have a software DVD player on your Windows 2000 machine (like WinDVD or PowerDVD) and if you can succesfully play DVD's on your PC, then you should also be able to convert DVD's to your Nokia® with our software.

There is lots of of free content on the internet, which can be downloaded and converted to play on your Nokia®. For example, check out these cool websites

• Altavista Video Search Engine
• Yahoo Video
• 365 Jokes

• You see to be missing a file that is normally part of Windows XP
  please download the file (click here) and unzip it to your c:\windows directory

• Subtitles need to be rendered in the video file, this is a time-consuming process. When no subtitles are chosen, the first step can go much faster.

• Restart your PC (cold boot) and try again
• Make sure you use a factory DVD, not a DVD-R(w)
• Clean your DVD disc

• Video files can contain many sorts of compression. Most of these are supported, some are not.
  The only workaround is to use a third-party application (for example Pinnacle Studio, or widely available shareware/freeware tools) to convert the source file to standard MPEG and then use our software to convert it to the Nokia®

 The Username and Serial Number don't work.

• Make sure, that when you enter the user name and serial number from the voucher, there are no spaces 'sticking' at the end. The spaces cause the serial number to be refused. Remove the spaces before
  entering the numbers in the registration window.
  For example, enter: "123", not "123 "..
• Usernames and Serialnumbers may expire after the promotion has ended. Info about the duration of the promotion can be found on the Nokia® website where you downloaded the software.

• If you use the Makayama Media Player, you have two options:

1. 'Start At' allows you to quickly jump to any timecode in the video. For example, if you watched the 65 minutes of a movie and had to quit playback, you can jump to the 65th minute in the movie with this option and the player will resume from that point in the film. The notation is in hours:minutes:seconds. So in order to jump to he 65th minute, you would have to enter 01.05.00 and press Select.
2. Clicking the navigation button during playback, will bring up a number of controls on the screen. Fast forward is the last button on the right.

• If you use the Real Player, unfortunately there is no fast forward possible.

Three possibilities:

• Via Nokia® PC Suite. Connect your phone to the PC and start Nokia® PC Suite. In Windows Explorer, double-click the .SIS file. Nokia® Application Installer installs the application to your phone.
• Via Bluetooth. Send the SIS file from your PC to your phone via Bluetooth. It will arrive in the Inbox. Open the message and the phone will ask you to install it.
• Via memorycard. Copy the SIS file to your memorycard. Go to the Main Menu of your phone and then to the File Manager. On a Series 80 phone, you choose Office \ File Manager. Browse to the SIS file on the card and click it. It will be automatically installed. On a Series 60 phone, go to the Main Menu and then Tools \ File Manager.

When you have a newer model Nokia® phone, you can plug-in a USB cable and the software will be able to transfer the video directly to the phone. You will see the screen below. It has two playlists, one for converted video content on your PC and one for content on your phone. You can move content back and forth between your PC and phone. 1) If you have a 3250, 5500, 6233, 6270, 6280, E-series or N-series phone:

• Check if there is a memory card in your device, or insert one
• Connect the device to your computer with the USB data cable
• Select Data Transfer or Data Storage when the phone asks which
  mode is used.
• In this mode, your phone acts as a mass storage
  device and you can see it as a removable hard drive in your computer.
• Your phone will have a drive letter (for example F:\) in My Computer
• You must set this letter in the Media Studio software, by clicking on the Drive Icon beneath the picture of your phone.
• Then you select the video from the playlist and press the Move to Phone button (in the Video Transfer screen) to
  start the transfer. The video will be copied to your phone (and removed from your PC's desktop)
• If it doesn't work, press the Save & Return button. Your video will be saved
  on the desktop then and you can transfer it manually to your device.
  You can use a memorycard reader, or Nokia® PC Suite to transfer
  manually.
• To transfer back from your phone to your PC's desktop, press the Move to PC button.Your videos will be transferred to the desktop of your PC
• To delete videos from your phone or PC, select the video and press the Delete Video button.

2) If you have another model phone, you must transfer the video file manually, it will be put on your desktop. There are 2 ways to copy the video file from you desktop PC to the mobile phone:

• The fastest way is by using an attached or built-in USB memorycard reader. Put the memorycard in the drive and use copy/paste. 100-minute s of video should copy over in 2 minutes. Memorycard readers are very affordable nowadays, so we highly recommend this. It's the fastest and most reliable way to do it.
• You can also use your phone sync software (Nokia® PC Suite), when your connected, copy to the storage card (not to the internal memory of the mobile phone)

If you use Real Player to play the video (see the first paragraph of this manual), you must copy the file to a 'Videos'-directory on the memorycard, for example: H:\Videos

When you use the Mobile Media Player, the video can go anywhere on the memorycard or phone memory, the player will automatically find it.

• Restart your PC, turn it OFF and ON, that usually solves it
• Check your disc for scratches and dirt. Clean it.

• Contact tech support and provide your username and serial number (mail support is for registered users only). Mail a detailed description of your problem. Describe possible error messages you're getting.