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Your top 25 questions… |
And the solutions… |
1) |
How do I redownload and/or re-activate the software |
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You may re-download the software by
logging on to your account. If you bought directly from Makayama or one
of it's affilliates (all powered by Handango), your login page is here.
Or choose one of
the other distributors, where you may have bought it: Regnow, Clickapps, Mobile2Day.
Activation keys may
expire. If you need a new activation key,
please email orders@makayama.com and include
your original purchase confirmation data (such as order reference
number, your original serialnumber,
address, etc). After verification, we send you the new activation
key (usually within 24 hours). |
2) |
Sound Issues. Wrong audio or no audio..
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- If you have no sound at all when you convert a DVD, press the Advanced button. Then click Next 3 times. Then choose a different sound track in the second listbox. For example choose AC3 instead of DTS. Or LPCM instead of AC3.
- If you have a wrong soundtrack/language when you convert a DVD, press the Advanced button. Then click Next 3 times. Then choose a different sound track/language in the second listbox.
- Sound level is too low. When you use a self-recorded disc (DVD r/w), make sure that the backup software that you use has the ability to boost the volume to a higher level. Some burning software sets the volume too low.
- If you try to convert a video file from the harddisk (not a DVD) and have no sound after converting, it's possible that the source video contains unsupported codecs. The software converts most AVI, MPEG and DV video files, however, there are video files that use non-standard file formats and compression techniques (so called 'codecs'), which our software does not natively support. Use other tools, often freely available, to convert your video to a compatible format (such as DV or MPEG) before you convert it with Media Studio for Samsung ®.
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3) |
Path/file error 75
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- One of the temporary files is locked. Restart the software to solve
the problem. If the problem continues: restart your PC and manually
delete the VIDEO_TS folder from your C:\ drive.
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4) |
Error Message: this video has unsupported codecs
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- AVI files can contain many sorts of compression (so called codecs).
Most of these are supported, some are not.
The only workaround is to
use a third-party application (for example widely available
shareware/freeware tools) to convert the source file to MPEG and then
use our software to convert it to the Samsung |
5) |
Step 1 doesn't complete, it hangs. Or it gives a 'cyclic redundancy'
error.
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- Your DVD disc is damaged, dirty or scratched. Please try different
discs.
- Your DVD drive is bad. If it makes much noise or ticks, it's not
good. Try a different DVD drive, or different PC to check.
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6) |
I receive a ‘Samsung Media Studio has encountered an error and has to
shut down' error.
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7) |
I cannot transfer the file to my Samsung
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There are 3 ways to copy the video file from you desktop PC to the
mobile phone:
- The fastest way is by using an attached or built-in USB memorycard
reader. Put the memorycard in the drive and use copy/paste. 100-minute s
of video should copy over in 2 minutes. Memorycard readers are very
affordable nowadays, so we highly recommend this. It's the fastest and
most reliable way to do it.
- You can also use your Bluetooth to transfer the file. This is slow
and unreliable, but for small video clips it's an option. When the video
arrives on your phone, it will be automatically recognised as a video
file and can be opened to play.
- You can connect your phone to a computer or hand-held device using a
USB cable.
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8) |
I'm getting
black bars on top and bottom when I play a movie on my Samsung. |
Samsung screens and a movie theater screen aren't the same shape.
Movie screens are much wider. Today, films generally come in one of two
basic widescreen sizes (called aspect ratios): 'Academy Standard' (aspect
ratio 1.85:1), and 'Anamorphic Scope' (aspect ratio 2.35:1). Films in
'Academy' are widescreen (like English Patient, Toy Story or Silence of
the Lambs), but do not appear quite as wide as Scope films (like Star
Wars, Lawrence of Arabia, or Apollo 13). Pocket PC screens and TVs have a
(1.33:1) aspect ratio.
1) To display a movie in a zoomed mode, cropping the picture from left
and right, choose Zoom in the Advanced Settings. This will blowup the
picture and remove the black stripes.
2) To display a movie or tv-show in its original aspect ratio, without
zooming or squashing, choose that setting when asked.
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9) |
My DVD holds
multiple episodes, such as tv-shows, but only one gets
converted.
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After opening the DVD, click on Advanced and press
Next three times. In the upper listbox, a default episode
is chosen, change this to the episode you would like to see. Then press
Next again and then Action. |
10) |
After I press
'Action', nothing happens. |
- Restart your PC to reset all resources (cold boot).
- If you're using subtitles, make sure that you see the preview
running in the onscreen Samsung before you press Action.
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11) |
I'm getting a
'Disk Full' message |
You need at
least 4 Gigabyte of free space on your temporary disk drive. Choose the
drive from the DVD Settings menu. Delete unused files if you don't have
enough free space left. |
12) |
Can't install
the software |
- Please
unzip the package to your DESKTOP, then install. Don't use some
temporary directory and don't launch it from within Winzip.
- Make sure
you have Windows XP
- Make sure
you have a C:\ disk
- Make sure
you have the latest Winzip version from http://www.winzip.com/
- Don't break
off the installation too early.Don't press 'cancel' at any time during
the process. Wait for all items and installation windows to disappear
from your screen, this may take up to 2 minutes.
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13) |
Norton
Anti-Virus or Firewall software reports Samsung Media Studio accesing the
internet. Are you sending information about me or my PC back to your
company? |
Our software
seeks access to the Internet on the following occasions:
- To activate the serialnumber on first startup
- From the
Help Menu to display the online manual
- From the
Help Menu to display this online error database
- From the
Buy Menu to connect to the Makayama Store
- From the
Help Menu\About to connect to the Makayama website.
All other
firewall alerts are false. Our software does NOT connect to the internet
to store or process information about your system, your personal data,
your video files or DVDs. |
14) |
I'm trying to
convert a video file, but it won't convert, it crashes, or it has no
sound. |
The software converts most AVI, MPEG
and DV video files, however, there are video files that use non-standard
file formats and compression techniques (so called 'codecs'), which our
software does not natively support. Use other tools, often freely
available, to convert your video to a compatible format (such as DV or
MPEG) before you convert it with Palm Media Studio. |
15) |
I cannot activate my serialnumber, the software cannot connect to the
internet.
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Five possible causes:
A) You have no active internet
connection. Make sure you can browse to websites etc. using Internet
explorer B) Javascript is disabled. Enable JavaScript on your Internet
Explorer
1. On the Tools menu, click Internet Options. 2. On
the Security tab, click Internet. 3. Click Default Level, and then
click OK.
C) Security levels too high. Open Internet
Explorer.
1. On the Tools menu, click Internet Options. 2. On
the Security tab, click Internet, and then click Custom Level. 3. Under
Active scripting, click Enable or Prompt. 4. Click OK, and then click
Yes. 5. Click OK.
D) You have a firewall. Turn it off during the activation
procedure.
E) You're in China. Chinese
government sometimes blocks access to our server. There's nothing we
can do |
14) |
Does your
software work on Windows 2000? |
- If you have
a software DVD player on your Windows 2000 machine (like WinDVD or
PowerDVD) and if you can succesfully play DVD's on your PC, then you
should also be able to convert DVD's to your Samsung with our
software.
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15) |
Where do I find free movies on the internet? |
There is lots of of free content on
the internet, which can be downloaded and converted to play on your
Samsung. For example, check out these cool websites
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16) |
Cannot find
MSVBVM60.DLL |
- You see to
be missing a file that is normally part of Windows XP
please download
the file (click
here) and unzip it to your c:\windows directory
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17) |
When I choose subtitles, the conversion is very slow |
- Subtitles need to be rendered in the video file, this is a
time-consuming process. When no subtitles are chosen, the first step can
go much faster.
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18) |
My DVD won't open, it's not recognised |
- Restart your PC (cold boot) and try again
- Make sure you use a factory DVD, not a DVD-R(w)
- Clean your DVD disc
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19) |
My problem is
not in this list |
Contact tech support and provide your
serial number (mail support is for registered users only) |
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