Smartphone Media Studio 3.0 - the most frequently asked support questions
Your top 25 questions… | And the solutions… | |
1) | How do I redownload and/or re-activate the software |
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2) | Sound Issues |
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3) | Path/file error 75 |
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4) | Error Message: this video has unsupported codecs |
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5) | Step 1 doesn't complete, it hangs. Or it gives a 'cyclic redundancy' error. |
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6) | I receive a ‘Smartphone Media Studio has encountered an error and has to shut down' error. |
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7) | I cannot transfer the file to my Smartphone
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When conversion is finished, a video file will be on your desktop. You can copy the file to your phone (make sure you have enough storage space on the memorycard). The video can go anywhere on the memorycard or phone memory, the player will automatically find it. There are 2 ways to copy the video file from you desktop PC to the mobile phone: The fastest way is by using an attached or built-in USB memorycard reader.
Put the memorycard in the drive and use copy/paste. 100-minute s of video
should copy over in 2 minutes. Memorycard readers are very affordable
nowadays, so we highly recommend this. It's the fastest and most reliable
way to do it. |
8) | I'm getting black bars on top and bottom when I play a movie on my Smartphone. | Smartphone screens and a movie theater screen aren't the same shape. Movie screens are much wider. Today, films generally come in one of two basic widescreen sizes (called aspect ratios): 'Academy Standard' (aspect ratio 1.85:1), and 'Anamorphic Scope' (aspect ratio 2.35:1). Films in 'Academy' are widescreen (like English Patient, Toy Story or Silence of the Lambs), but do not appear quite as wide as Scope films (like Star Wars, Lawrence of Arabia, or Apollo 13). Pocket PC screens and TVs have a (1.33:1) aspect ratio. 1) To display a movie in a zoomed mode, cropping the picture from left and right, choose Zoom in the Advanced Settings. This will blowup the picture and remove the black stripes. 2) To display a movie or tv-show in its original aspect ratio, without
zooming or squashing, choose that setting when asked. |
9) | My DVD holds multiple episodes, such as tv-shows, but only one gets converted. |
After opening the DVD, click on Advanced and press Next three times. In the upper listbox, a default episode is chosen, change this to the episode you would like to see. Then press Next again and then Action. |
10) | After I press 'Action', nothing happens. |
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11) | I'm getting a 'Disk Full' message | You need at least 4 Gigabyte of free space on your temporary disk drive. Choose the drive from the DVD Settings menu. Delete unused files if you don't have enough free space left. |
12) | Can't install the software |
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13) | Norton Anti-Virus or Firewall software reports Smartphone Media Studio accesing the internet. Are you sending information about me or my PC back to your company? | Our software seeks access to the Internet on the following occasions:
All other firewall alerts are false. Our software does NOT connect to the internet to store or process information about your system, your personal data, your video files or DVDs. |
14) | I'm trying to convert a video file, but it won't convert, it crashes, or it has no sound. | The software converts most AVI, MPEG and DV video files, however, there are video files that use non-standard file formats and compression techniques (so called 'codecs'), which our software does not natively support. Use other tools, often freely available, to convert your video to a compatible format (such as DV or MPEG) before you convert it with Palm Media Studio. |
15) | I cannot activate my serialnumber, the software cannot connect to the internet. |
Five possible causes: A) You have no active internet connection. Make sure you can browse to 1. On the Tools menu, click Internet Options. C) Security levels too high. Open Internet Explorer. 1. On the Tools menu, click Internet Options. D) You have a firewall. Turn it off during the activation procedure. E) You're in China. Chinese government sometimes blocks access to our |
14) | Does your software work on Windows 2000? |
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15) | Where do I find free movies on the internet? | There is lots of of free content on the internet, which can be downloaded and converted to play on your Smartphone. For example, check out these cool websites |
16) | Cannot find MSVBVM60.DLL |
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17) | When I choose subtitles, the conversion is very slow |
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18) | My DVD won't open, it's not recognised |
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19) | My problem is not in this list | Contact tech support and provide your serial number (mail support is for registered users only) |
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