• You may re-download the software by logging on to your account. If you bought directly from Makayama or one of it's affilliates (all powered by Handango), your login page is here.

  Or choose one of the other distributors, where you may have bought it: Regnow, Clickapps, Mobile2Day.

  Activation keys may expire. If you need a new activation key, please email orders@makayama.com and include your original purchase confirmation data (such as order reference number, your original serialnumber, address, etc). After verification, we send you the new activation key (usually within 24 hours).

• If you have no sound when you convert a DVD, press the Advanced button. Then click Next 3 times. Then choose a different sound track in the second listbox. For example choose AC3 instead of DTS. Or LPCM instead of AC3.
• If you have a wrong soundtrack/language when you convert a DVD, press the Advanced button. Then click Next 3 times. Then choose a different sound track/language in the second listbox.
• If you have no sound after converting a video file from disk, it's possible that the source video contains unsupported codecs. The software converts most AVI, MPEG and DV video files, however, there are video files that use non-standard file formats and compression techniques (so called 'codecs'), which our software does not natively support. Use other tools, often freely available, to convert your video to a compatible format (such as DV or MPEG) before you convert it with Palm Media Studio.
• If your sound is out of sync. Some DVDs have a new form of protection that our software can't handle. This may result in sound sync errors. In general 90% of all DVDs should work. Try different DVDs to verify this

Path/file error 75

• One of the temporary files is locked. Restart the software to solve the problem. If the problem continues: restart your PC and manually delete the VIDEO_TS folder from your C:\ drive.

• AVI files can contain many sorts of compression (so called codecs). Most of these are supported, some are not.
  The only workaround is to use a third-party application (for example widely available shareware/freeware tools) to convert the source file to MPEG and then use our software to convert it to the Sony Ericsson

• Your DVD disc is damaged, dirty or scratched. Please try different discs.
• Your DVD drive is bad. If it makes much noise or ticks, it's not good. Try a different DVD drive, or different PC to check.
• The disc is copyprotected with a new form of encryption that our software does not support

I receive a ‘Sony Ericsson Media Studio has encountered an error and has to shut down' error.

Please contact support@makayama.com and you will receive instructions how to solve this.

I cannot transfer the file to my Sony Ericsson

There are 3 ways to copy the video file from you desktop PC to the mobile phone:

• The fastest way is by using an attached or built-in USB memorycard reader. Put the memorycard in the drive and use copy/paste. 100-minute s of video should copy over in 2 minutes. Memorycard readers are very affordable nowadays, so we highly recommend this. It's the fastest and most reliable way to do it.
• You can also use your Bluetooth to transfer the file. This is slow and unreliable, but for small video clips it's an option. When the video arrives on your phone, it will be automatically recognised as a video file and can be opened to play.
• You can also use your phone sync software (such as Sony Ericsson PC Suite, when your connected, copy to the storage card (not to the internal memory of the mobile phone)

• The built-in mediaplayer of the P900/P910 can't handle full screen playback (320x208 pixels) at full framerates (25 PAL or 30 NTSC). It would completely choke on playback of such a file. Therefore our software has to apply 'tricks' to enable the movie still to be played in full screen landscape mode in acceptable quality. It will zoom in on the movie during encoding, reduce the number of pixels to 300x180 and reduce the framerate considerably. This will always cause 20 pixels to be unrendered in the remaining horizontal area, resulting in black stripes. It will also cause some choppiness in the playback.
  

My DVD holds multiple episodes, such as tv-shows, but only one gets converted.

• Restart your PC to reset all resources (cold boot).
• If you're using subtitles, make sure that you see the preview running in the onscreen Sony Ericsson before you press Action.

You need at least 4 Gigabyte of free space on your temporary disk drive. Choose the drive from the DVD Settings menu. Delete unused files if you don't have enough free space left.

• Please unzip the package to your DESKTOP, then install. Don't use some temporary directory and don't launch it from within Winzip.
• Make sure you have Windows XP
• Make sure you have a C:\ disk
• Make sure you have the latest Winzip version from www.winzip.com
• Don't break off the installation too early.Don't press 'cancel' at any time during the process. Wait for all items and installation windows to disappear from your screen, this may take up to 2 minutes.

• To activate the serialnumber on first startup
• From the Help Menu to display the online manual
• From the Help Menu to display this online error database
• From the Buy Menu to connect to the Makayama Store
• From the Help Menu\About to connect to the Makayama website.

All other firewall alerts are false. Our software does NOT connect to the internet to store or process information about your system, your personal data, your video files or DVDs.

Five possible causes:

A) You have no active internet connection. Make sure you can browse to
websites etc. using Internet explorer
B) Javascript is disabled. Enable JavaScript on your Internet Explorer

1. On the Tools menu, click Internet Options.
2. On the Security tab, click Internet.
3. Click Default Level, and then click OK.

C) Security levels too high. Open Internet Explorer.

1. On the Tools menu, click Internet Options.
2. On the Security tab, click Internet, and then click Custom Level.
3. Under Active scripting, click Enable or Prompt.
4. Click OK, and then click Yes.
5. Click OK.

D) You have a firewall. Turn it off during the activation procedure.

E) You're in China. Chinese government sometimes blocks access to our
server. There's nothing we can do

• If you have a software DVD player on your Windows 2000 machine (like WinDVD or PowerDVD) and if you can succesfully play DVD's on your PC, then you should also be able to convert DVD's to your Sony Ericsson with our software.

There is lots of of free content on the internet, which can be downloaded and converted to play on your Sony Ericsson. For example, check out these cool websites

• Altavista Video Search Engine
• Lycos Viral Chart
• Yahoo Video
• 365 Jokes

• You see to be missing a file that is normally part of Windows XP
  please download the file (click here) and unzip it to your c:\windows directory

• Subtitles need to be rendered in the video file, this is a time-consuming process. When no subtitles are chosen, the first step can go much faster.

• Restart your PC (cold boot) and try again
• Make sure you use a factory DVD, not a DVD-R(w)
• Clean your DVD disc

By default, the software will chop DVDs in parts of 20 minutes and leave video files intact. This will ensure optimised performance on the phone and prevents jerky playback, because most Sony Ericsson models can not play a 3GP file smoothly if they are too long.

It also allows you to fit longer movies on a small memory card, or internal phone memory. You can watch a couple of parts, then delete them and then copy the remaining parts to your phone.

You may manually alter this setting in the Options \ Chopping Menu. So you can have the software glue parts of a DVD together in one file, or chop large video files in smaller pieces.