• You may re-download the software in the first 30 days after purchase, by clicking the download link in your purchase confirmation email. After 30 days, you need to contact orders@makayama.com for a new download link. We advice you to make a backup of the installer. Re-downloads will be provided only up untill one year after purchase.

• If you purchased from another distributor, you may go to their websites for a re-download: Handango, Clickapps, Mobile2Day.

• Activation keys may expire. If you need a new activation key, please email orders@makayama.com and include your original purchase confirmation data (such as order reference number, your original serialnumber, address, etc). After verification, we send you the new activation key (usually within 24 hours).

One of the temporary files is locked. Restart the software to solve the problem. If the problem continues: restart your PC and manually delete the VIDEO_TS folder from your C:\ drive.

• Your DVD disc is damaged, dirty or scratched. Please try different discs.
• Your DVD drive is bad. If it makes much noise or ticks, it's not good. Try a different DVD drive, or different PC to check.

• If you have no sound when you convert a DVD, press the Advanced button. Then click Next 3 times. Then choose a different sound track in the second listbox. For example choose AC3 instead of DTS. Or LPCM instead of AC3.
• If you have a wrong soundtrack/language when you convert a DVD, press the Advanced button. Then click Next 3 times. Then choose a different sound track/language in the second listbox.
• If you have no sound after converting a video file from disk, it's possible that the source video contains unsupported codecs. The software converts most AVI, MPEG and DV video files, however, there are video files that use non-standard file formats and compression techniques (so called 'codecs'), which our software does not natively support. Use other tools, often freely available, to convert your video to a compatible format (such as DV or MPEG) before you convert it with Palm Media Studio.
• If your sound is out of sync. Some DVDs have a new form of protection that our software can't handle. This may result in sound sync errors. In general 90% of all DVDs should work. Try different DVDs to verify this.

A possible solution is to turn off Cyberspeed in the DVD menu before you press Action. This will force the software to use a slower conversion mode, that it is less vulnerable to decoding errors. However, some DVD's are still unsupported and can't be converted, not in Cyberspeed Mode and not in Slow Mode. For example:

• DVDs that have a new form of copyprotection that our software can't handle (<5% of all available DVDs). They contain errors on the disc that were deliberately inserted by the content owner to make it more difficult to make backup copies.
• DVDs that were recorded with certain brand DVD standalone recorders, such as some Sony DVD Recorders.

I receive a ' Zune has encountered an error and needs to close' error.

Please contact support@makayama.com and you will receive instructions how to solve this.

I cannot transfer the video file to my Zune

When conversion is finished, a video file will be in the Shared Video folder (warning: this is not the same as the My Video folder). The path of the Shared Video folder may vary per PC and user, but mostly looks like this: C:\Documents and Settings\All Users\Documents\My Videos

After conversion, Movie Studio for Zune will auto-start the Zune PC Software (make sure it's installed).

You press the Video Tab to see the converted video in the library and recently added video.

You press the Sync button in the Zune PC Software and then Start Sync to perform a video transfer to the Zune device.

You cannot copy a video manually to the device, it always has to go through the Zune PC software.

Zune screens and a movie theater screen aren't the same shape. Movie screens are much wider. Today, films generally come in one of two basic widescreen sizes (called aspect ratios): 'Academy Standard' (aspect ratio 1.85:1), and 'Anamorphic Scope' (aspect ratio 2.35:1). Films in 'Academy' are widescreen (like English Patient, Toy Story or Silence of the Lambs), but do not appear quite as wide as Scope films (like Star Wars, Lawrence of Arabia, or Apollo 13). Zune screens and TVs have a (1.33:1) aspect ratio.

1) To display a movie in a zoomed mode, cropping the picture from left and right, choose Zoom in the Advanced Settings. This will blowup the picture and remove the black stripes.

2) To display a movie or tv-show in its original aspect ratio, without zooming or squashing, choose that setting when asked.

My DVD holds multiple episodes, such as tv-shows, but only one gets converted.

• Restart your PC to reset all resources (cold boot).
• Make sure that you see the preview running in the onscreen Zune before you press Action.

You need at least 4 Gigabyte of free space on your temporary disk drive. Choose the drive from the DVD Settings menu. Delete unused files if you don't have enough free space left.

• Please unzip the package to your DESKTOP, then install. Don't use some temporary directory and don't launch it from within Winzip.
• Make sure you have Windows XP
• Make sure you have a C:\ disk
• Make sure you have the latest Winzip version from www.winzip.com
• Don't break off the installation too early.Don't press 'cancel' at any time during the process. Wait for all items and installation windows to disappear from your screen, this may take up to 2 minutes.

• To activate the serialnumber on first startup
• From the Help Menu to display the online manual
• From the Help Menu to display this online error database
• From the Buy Menu to connect to the Makayama Store
• From the Help Menu\About to connect to the Makayama website.

All other firewall alerts are false. Our software does NOT connect to the internet to store or process information about your system, your personal data, your video files or DVDs.

Five possible causes:

A) You have no active internet connection. Make sure you can browse to
websites etc. using Internet explorer
B) Javascript is disabled. Enable JavaScript on your Internet Explorer

1. On the Tools menu, click Internet Options.
2. On the Security tab, click Internet.
3. Click Default Level, and then click OK.

C) Security levels too high. Open Internet Explorer.

1. On the Tools menu, click Internet Options.
2. On the Security tab, click Internet, and then click Custom Level.
3. Under Active scripting, click Enable or Prompt.
4. Click OK, and then click Yes.
5. Click OK.

D) You have a firewall. Turn it off during the activation procedure.

E) You're in China. Chinese government sometimes blocks access to our
server. There's nothing we can do

• If you have a software DVD player on your Windows 2000 machine (like WinDVD or PowerDVD) and if you can succesfully play DVD's on your PC, then you should also be able to convert DVD's to your Zune with our software.

There is lots of of free content on the internet, which can be downloaded and converted to play on your Zune. For example, check out these cool websites:

• Download YouTube video's
• Altavista Video Search Engine
• Lycos Viral Chart
• Yahoo Video
• 365 Jokes

• You see to be missing a file that is normally part of Windows XP
  please download the file (click here) and unzip it to your c:\windows directory

• Subtitles need to be rendered in the video file, this is a time-consuming process. When no subtitles are chosen, the first step can go much faster.

• Restart your PC (cold boot) and try again
• Clean your DVD disc
• Try a store bought DVD, not a DVD-R(w)

AVI files can contain many sorts of compression (so called codecs). Most of these are supported, some are not.

Solution: download a codec package. For example this one.
If that doesn't work, the only workaround is to use a third-party application (for example widely available shareware/freeware tools) to convert the source file to standard MPEG and then use our software to convert it to the Zune