• You may re-download the software by logging on to your account. If you bought directly from Makayama or one of it's affilliates (all powered by Regnow), your login page is here

  Or choose one of the other distributors, where you may have bought it: Handango, Clickapps, Mobile2Day.

  Activation keys may expire. If you need a new activation key, please email orders@makayama.com and include your original purchase confirmation data (such as order reference number, your original serialnumber, address, etc). After verification, we send you the new activation key (usually within 24 hours).

• If you have a GO, 300, 500, 510 or 710: put your video's on an empty SD-card and you will have no firmware issue and no downgrade is necessary. You may insert the empty card in your TomTom and connect it via USB. Our software will recognize it as an empty card
• Only if you have a Go 700 or 910 and if you have an incompatible firmware versio, the software needs to downgrade this The reason is that the TomTom software tools that we used to develop the video player don't always support the latest firmware versions. We depend on TomTom in this matter. As soon as they release a newer software development kit, we're able to support the higher firmwares.
• Downgrading your firmware does not affect your navigation capability, your favorites, POI or any other functionality. The only thing you may loose are a number of bluetooth supported phones that were added in the upgrade from 5.2 to 5.4
• Restoring the firmware to version 5.4 is always possible. You may download the upgrade from the TomTom website.

Video playback is jerky or choppy

• Use a faster SD-memorycard. Older cards may have insufficient data throughput rates and can't keep up with the pace of the video. We recommend at least 20x speed (up to 3 MB per second read/write)
• If you have a TomTom Classic you may experience less fluent video then on the later models. This is because the Classic has a slower processor.

• If you have no sound when you convert a DVD, press the Advanced button. Then click Next 3 times. Then choose a different sound track in the second listbox. For example choose AC3 instead of DTS. Or LPCM instead of AC3.
• If you have a wrong soundtrack/language when you convert a DVD, press the Advanced button. Then click Next 3 times. Then choose a different sound track/language in the second listbox.
• If you have no sound after converting a video file from disk, it's possible that the source video contains unsupported codecs. The software converts most AVI, MPEG and DV video files, however, there are video files that use non-standard file formats and compression techniques (so called 'codecs'), which our software does not natively support. Use other tools, often freely available, to convert your video to a compatible format (such as DV or MPEG) before you convert it with Palm Media Studio.
• If your sound is out of sync. Some DVDs have a new form of protection that our software can't handle. This may result in sound sync errors. In general 90% of all DVDs should work. Try different DVDs to verify this.

• Your DVD disc is damaged, dirty or scratched. Please try different discs. 90% of all cyclic redundance errors are caused by scratched discs
• Your DVD drive is bad. If it makes much noise or ticks, it's not good. Try a different DVD drive, or different PC to check.
• Your disc has copy protection and is not supported by our software.

I receive a 'Media Studio for TomTom has encountered an error and needs to close' error.

Please contact support@makayama.com and you will receive instructions how to solve this.

I cannot transfer the video file to my TomTom

[There are two ways to transfer the video to your TomTom

1) Directly to the device via USB cable

a) Connect the TomTom Go with the provide USB-cable, turn power on
b) Wait untill the TomTom appears in My Computer as a new drive (for example E:\)
c) Set the same drive letter in the TomTom Menu of the PC software (in the example, set it to E:\)
d) Press the TomTom button in the PC software, the video will be transferred

2) Putting it manually on the memorycard

a) Press the Desktop button and the video will be transferred the desktop
b) Enter you memorycard in the cardreader of your PC
c) Copy the video from the desktop to the 'media' folder on the
memorycard

TomTom screens and a movie theater screen aren't the same shape. Movie screens are much wider. Today, films generally come in one of two basic widescreen sizes (called aspect ratios): 'Academy Standard' (aspect ratio 1.85:1), and 'Anamorphic Scope' (aspect ratio 2.35:1). Films in 'Academy' are widescreen (like English Patient, Toy Story or Silence of the Lambs), but do not appear quite as wide as Scope films (like Star Wars, Lawrence of Arabia, or Apollo 13). Pocket PC screens and TVs have a (1.33:1) aspect ratio.

1) To display a movie in a zoomed mode, cropping the picture from left and right, choose Zoom in the Advanced Settings. This will blowup the picture and remove the black stripes.

2) To display a movie or tv-show in its original aspect ratio, without zooming or squashing, choose that setting when asked.

My DVD holds multiple episodes, such as tv-shows, but only one gets converted.

• Restart your PC to reset all resources (cold boot).
• Make sure that you see the preview running in the onscreen TomTom before you press Action.

You need at least 4 Gigabyte of free space on your temporary disk drive. Choose the drive from the DVD Settings menu. Delete unused files if you don't have enough free space left.

• Please unzip the package to your DESKTOP, then install. Don't use some temporary directory and don't launch it from within Winzip.
• Make sure you have Windows XP
• Make sure you have a C:\ disk
• Make sure you have the latest Winzip version from www.winzip.com
• Don't break off the installation too early.Don't press 'cancel' at any time during the process. Wait for all items and installation windows to disappear from your screen, this may take up to 2 minutes.

• To activate the serialnumber on first startup
• From the Help Menu to display the online manual
• From the Help Menu to display this online error database
• From the Buy Menu to connect to the Makayama Store
• From the Help Menu\About to connect to the Makayama website.

All other firewall alerts are false. Our software does NOT connect to the internet to store or process information about your system, your personal data, your video files or DVDs.

Five possible causes:

A) You have no active internet connection. Make sure you can browse to
websites etc. using Internet explorer
B) Javascript is disabled. Enable JavaScript on your Internet Explorer

1. On the Tools menu, click Internet Options.
2. On the Security tab, click Internet.
3. Click Default Level, and then click OK.

C) Security levels too high. Open Internet Explorer.

1. On the Tools menu, click Internet Options.
2. On the Security tab, click Internet, and then click Custom Level.
3. Under Active scripting, click Enable or Prompt.
4. Click OK, and then click Yes.
5. Click OK.

D) You have a firewall. Turn it off during the activation procedure.

E) You're in China. Chinese government sometimes blocks access to our
server. There's nothing we can do

• If you have a software DVD player on your Windows 2000 machine (like WinDVD or PowerDVD) and if you can succesfully play DVD's on your PC, then you should also be able to convert DVD's to your TomTom with our software.

There is lots of of free content on the internet, which can be downloaded and converted to play on your TomTom. For example, check out these cool websites

• Altavista Video Search Engine
• Lycos Viral Chart
• Yahoo Video
• 365 Jokes

• You see to be missing a file that is normally part of Windows XP
  please download the file (click here) and unzip it to your c:\windows directory

• Subtitles need to be rendered in the video file, this is a time-consuming process. When no subtitles are chosen, the first step can go much faster.

• Restart your PC (cold boot) and try again
• Make sure you use a factory DVD, not a DVD-R(w)
• Clean your DVD disc

Take a paperclip or pin and push the reset hole on the bottom of the TomTom. This will not affect your maps, navigation software or video fies.

• AVI files can contain many sorts of compression (so called codecs). Most of these are supported, some are not.
  The only workaround is to use a third-party application (for example widely available shareware/freeware tools) to convert the source file to MPEG and then use our software to convert it to the TomTom

Some DVDs have a new form of protection that our software can't handle. This will result in missing chapters or sound sync errors. In general 90% of all DVDs should work. Try different DVDs to verify this.

One of the temporary files is locked. Restart the software to solve the problem. If the problem continues: restart your PC and manually delete the VIDEO_TS folder from your C:\ drive.